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Please enter the form below for any queries, or call our London office Monday to Friday, between 9am-5pm (UK time) on +443330 040900.
For USA or Canada, please call our Minnesota office Monday to Friday, between 9am-7pm (CST) on 866-445-3559.

We kindly ask you do not send us any images of a sensitive nature when contacting our Customer care team, thank you for your understanding.

We love hearing from our friends and fans and are truly grateful for every letter, email and message we receive - thank you. Our characters mean a great deal to us and we're glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.

Please provide your order number. If you don't know, please enter N/A.

Please provide your order number. If you don’t know, please enter N/A. We may not be able to apply any changes or cancel your order if it is too far along in our automated processes or has already been prepared for its journey.

Please provide your order number. If you don’t know, please enter N/A. Please submit a new form per order as we cannot accept more than one return per request. *Personalised items are not eligible for returns.

*Please attach photos of your Jellycat item, the damage, and all tags.

Geben Sie Details zu Ihrer Anfrage ein. Ein Mitglied unseres Supportteams wird umgehend antworten.

*Please attach photos of all item(s) you received.

*Please attach photos of all item(s) you received.

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